ARa/MP968  Frequently Asked Questions

Q: I have loaded Windows NT 4.0 and am having trouble making the Video, Sound or PCMCIA operate properly.

A: You Must Log on to the system as the ADMINISTRATOR or as a user with administrator rights because the following procedures will need to change some system files. Administrator level permissions are required to modify the system files. Remove any PCMCIA cards from the system, they may reserve resources which are required by the sound or video hardware. The drivers should be installed in the order listed and all the drivers need to be loaded.

Video -

  1. Go to Control Panel
  2. Select Display
  3. Select the Settings tab and click the display type button
  4. Click on Change.
  5. When the list of Manufactures/Models appears, select Have Disk
  6. When it asks you for the location of the drivers type "d:\drvlib\video\x86\chips"
  7. It will select the Chips and Technology driver, click ok
  8. It will give a warning about loading a 3rd party display driver, select OK
  9. OK and Restart.
  10. You will get a message indicating that a new driver is installed and you need to configure it.
  11. Set the Display Area to 800x600 and set the colors to "65,536 colors" Then Select OK
  12. Click OK to apply the Changes.

Sound -

  1. Go to Control Panel
  2. Select Multimedia
  3. Click on the Devices Tab
  4. Click on ADD, select Unlisted or Updated Driver
  5. Insert the Windows NT CD and type "d:\drvlib\audio\ess\i386"
  6. It will pickup the ESS drivers; click OK
  7. Set Base Address to 220
  8. Restart Windows


The controller in the computer is supported by Windows NT 4.0, there is no configuration necessary. Any configuration needed will be specific to the PCMCIA card in which you are using. Please note that the PCMCIA services in Windows NT do not support Hot Swapping of cards, so you must install the cards before turning the computer on. Most times PCMCIA problems are caused by the cards occupying or requesting the same resources as the sound or video card in the system, so make sure both the Sound and Video card are configured properly BEFORE attempting to install any PCMCIA Cards.


Q: I cannot turn off the power on my ARa?

A: The power switch function is controlled by the system BIOS. When you press the button it sends a request to the system BIOS to run a small program which asks you if you really want to turn the computer off. If for some reason the system has hung up and it is unable to process the request to display the power off screen, then the power switch will appear to have no function. If you hold the switch down for 10 seconds, the system will bypass the power off screen and turn the power off directly.

Q:I connected an external monitor, but no image appears on the external monitor? or I set my ARa to display on an external monitor but now I do not have a monitor with me. How can I make the screen show on the LCD display?

A: The key combination Fn+F7 will toggle your display setting. When the system is powered on it reads what you have set in the CMOS Setup for the display and will send the video signals to that place. Changing the display setting with Fn+F7 will only change the setting for the current session. Once the computer is switched off it will re-read the CMOS and revert back to that setting.


Q: What capabilities will I get if I purchase the MPEG/TV out module for my ARa?

A: This module has two separate functions. They are MPEG playback and composite video output. Even though both of these functions are located on the same board, their operation is 100% separate.

The MPEG function acts like a secondary video card which will only process MPEG movie playback. This will allow faster playback and full screen playback because all the video processing is handled by a dedicated chipset. Without the MPEG, the computer must pile the movie playback tasks on top of the computer's main video chipset's workload.

The MPEG card is not a video capture board and cannot capture or record video. When you play an MPEG file it will show on whatever is the current display. This can be the LCD, a monitor,or a television.

The TV out function can send a 640x480x256 display to a device which will accept composite video input. The composite video can be formatted for either NTSC (standard for video devices sold in the US) or PAL (standard for video devices sold in Europe). This function only works with a single frequency. This means that you will only get a proper display when the computer's resolution is set to 640x480x256. This means that DOS screens and Windows screen in any other resolution will not show properly on a TV. Also the edges of the display will be truncated. This is because of the difference between a TV set's resolution and the 640x480 computer screen.

Q: Why will certain screens not fill out on my 800x600 (or 1024x768) LCD ?

A: An LCD's resolution is fixed. Each of the points (or pixels) on the screen is made up of 3 transistors which are physically part of the screen. When a program displays an image which does not use the full resolution of the screen, only some of the pixels on the LCD will illuminate. This will produce a black border around the image. This is produced by the physical construction of the LCD panel and cannot be changed. This does not happen on a CRT monitor because the pixels on a CRT are not a physical element. Pixels on a monitor are created by shining an electron beam on the inside of the picture tube. The monitor can vary the time this beam shines on any one spot to vary the size of the pixels. This means that the pixels of an image can be enlarged which will enlarge the image to fill up the screen.


Q: Can I hot swap the Smart Bay Devices (FDD,CD, HDD, BATT) on my ARa or MP975?

A: No, you must turn the computer off before inserting or removing a Smart Bay Device.


Q: How do I use the optional external Floppy Drive kit to run both the CD ROM and Floppy Drive at the same time.

A: First, the external Floppy Drive Kit can only be used on the ARa Plus models, if you have a plain GT then this device is not supported. (Note: You can tell the difference between a GT and a GT Plus by the third character in the serial number. On a plain GT, this will be A or B. On a GT Plus this will be C, D, or E)

To use the external Kit, you simply insert your Floppy drive into the kit, connect the kit to the parallel port on the printer, Insert the CD ROM drive into the computer, and Turn the computer on.

Please note the following about the external Floppy drive kit:

  • You can only use the Floppy Drive in this Kit, any other Smart Bay devices must be inserted in the computer.
  • You must connect everything BEFORE turning the computer on.
  • When the computer is first switched on it looks for the external kit. If the kit is found, the computer treats the parallel port as a floppy drive port and you cannot print from this port without turning the computer off and removing the kit. Likewise, if the kit is not present when the computer is first turned on, the computer will treat the port as a parallel port and you cannot use the external Floppy drive without turning the power off.
  • The external floppy kit will not work from the port replicator. The port replicator was designed for both the GT and GT PLUS models, so in order to stay compatible with the GT model, the necessary circuitry is not present in the port replicator.


Q: I received several Utility Diskettes with my system, what should I do with them?

A: If your system was preloaded, then you should just put the diskettes in a safe place for backup purposes. In this case all the necessary drivers have been loaded, so please DO NOT load ANYTHING from these diskettes.

The actual use for those disks varies from model to model. You would only need this disks if hard drive contents gets erased or if you get a new hard drive. In general there are disks for DOS/Windows 3.x PCMCIA drivers, Video Drivers, and Sound Drivers. As a general rule, you should NOT load ANY of these diskettes if you are running Windows 95. Windows 95 has its own driver set for the hardware and loading drivers for DOS or Windows 3.x will cause problems and may prevent a device from operating. The exception to this would be a disk which says it is a Windows 95 driver on the label.


Q: I purchased the optional port replicator for my Keynote GT, why can't the system recognize it?

A: In order for the port replicator to connect properly, you must push the computer and port replicator together while depressing the connecting lever. To check your connection, look at the Indicator LCD. You will see the DC-IN (looks like a power plug) icon if you have a proper connection.


Q: When I resume from a suspend (Fn+F2) on my Keynote GT, the time in Windows 95 is the same time as when I suspended the system.

A: You must set the power management in the BIOS setup to "BEST BATTERY LIFE" and check that the power management setup in Control Panel is set to Advanced. This will enable the APM functions in Windows 95. If these functions are not enabled, then Windows 95 will not refresh the system settings after a resume occurs. Among these settings are the time and date.


Q: The Windows 95 system property screen says that my Keynote GT is running in dos compatibility mode or The National Semiconductor hard drive controller driver in device manager shows an error or The system does not recognize the CD ROM drive, how do I fix this?

A: The default National Semiconductor Hard Drive Controller driver which is in Windows 95 is not compatible with the chipset in the computer. The correct driver is supplied on utility disk number 5 (PCI IDE Driver). This driver also provides 32 bit support for the CD ROM Drive because the CD ROM drive is connected to the IDE controller.

To Install, or reinstall the PCI IDE driver do the following: (note: this procedure is also located in a readme.txt file on the diskette)

  • After Windows 95 Boot Click on "Start"
  • Select "RUN"
  • Type "A:\install.exe" (use a:\win95\install.exe if the date on your utility disk is before July 1996)
  • 4. Follow instruction step by step to install driver
  • 5. Click on "Next"
  • 6. Select "No" and Click on "Next"
  • 7. Select "Hard disk controller"
  • 8. Click on "Next"
  • 9. Click on "Have disk"
  • 10. Type "a:" (use a:\win95 if the date on your utility disk is before July 1996)
  • 11. Select "National Semiconductor Dual PCI IDE Controller (PC87410)"
  • 12. Click on "Next"
  • 13. Click on "Next"
  • 14. Click on "Finish"
  • 15. The message "To finish setting up your new device driver you must restart your computer. do you want to restart your computer now" will be on the screen. Click on "YES" and restart computer.

When Windows 95 reboots it will dectect PCI IDE controller. When the system Detects the primaray IDE controller it will ask reboot or not. Please Select "NO". It will again ask you to reboot, each time it does you MUST answer NO. Once Windows finishes loading, select Start, Shut Down, and Restart Computer to have the computer to restart an complete the installation

If you have lost your disk, you may download the driver by Clicking HERE. Once you have downloaded the file, copy it to a floppy disk and run it to make it self extract into the necessary files. Once you have done that then follow the instructions above.