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Policies, Disclaimers, & Legal Information

Trademarks
All trademarks and registered trademarks are the property of their owners.

Copyright
All material contained in this website is a copyright of Keydata.  Keydata reserves all rights to this information.  No information may be distributed or published without Keydata's permission.

Hard Drive Capacities
The abbreviation GB and the term "gigabyte" are used to represent the decimal value of 10^9 or One Billion Bytes. This differs from the binary definition of a gigabyte, which is 2^30 or 1,073,741,824 bytes. The same method of rounding off drive capacities is used by hard drive manufacturers when describing drive capacity. Software which reports drive capacities in binary gigabytes will report the capacity as a lower number than appears in published specifications.

CD/DVD ROM Drive Speeds
When CD ROMs were first developed, they transferred data at 150kb/s. As the technology progressed drives were able to read at speeds of 300kb/s.  Since this was twice as fast, these drives were described as 2X. This continued up to some where around 8X.  To further increase speed, drive manufacturers developed techniques where the drive could read data faster from the outside tracks than the inside tracks.  Although this made the maximum transfer rate faster, the minimum and average transfer rates were never as high as the maximum.  Nearly all computer companies, Keydata included,  stuck to the X speed (e.g. 10X, 20X, 30X) when describing drives.  Although this method is not 100% technically accurate, this does allow a general basis for comparing drives.  All  drive specifications published represent maximum transfer rates. 

56K MODEMS
Although the modems are capable of 56k speeds, FCC regulations limit speeds to 53k. 56k speed is for downstream data only, upstream data operates at lower rates (comparable to a 33.6 modem). Maximum attainable speeds will vary depending upon server equipment, telephone lines, your proximity to the telephone company office, and other influences.

Screen Sizes
Screen sizes are measured diagonally with the LCD out of the system. The actual viewing area may vary based on the model of the LCD panel used in the system and the design of the system itself.

Weights
Weight specifications listed are for nominal configurations of the system unit only. The actual weight will vary based on the configuration and options installed. Weights do not include accessories, carrying cases, or any other peripherals provided with the computer. 

Dimensions
The dimensions listed are for the base model. The actual unit dimensions may vary based on the configuration and options installed.

Specification Changes
Specifications subject to change without notice. Some specifications may not apply to all variations and configurations. Certain options and specifications have been incorporated as technology progresses. These features cannot be added to systems which were not manufactured with these options.

Warranty
The following are the standard terms for retail commercial sales. If you have purchased your computer via a separate negotiated contract (as in government purchases), the terms and conditions which apply to you may be different from those listed below. In this case, contact your purchasing agent or Keydata for the terms and conditions of your warranty.

Name brand products and accessories purchased directly from Keydata come with a manufacturer's warranty. The specifics of the warranty will vary from product to product. Warranty information for name brand products can be obtained from our customer service department. Keydata will give a 14 day functional swap warranty for name brand products. If an item is defective within the first 14 days after receipt, you must contact Keydata's RMA department at 732/868-0588 or [email protected]  We will confirm the problem and if there is a problem with the product, we will issue a return authorization number. You would then ship the product back to us for exchange. The product must be in original condition.

This warranty applies only to Keynote notebooks. Name brand products will be covered by the product manufacturer.

1. Definition of Terms
“Computer” or “Product” refers to a complete computer system including microprocessor, memory, and hard disk drive.  “We”, “Our”, “Us” refers to ShopLaptop.net.  “You” or “Your” indicates the original retail purchaser.  

 2. Term of Warranty
The warranty period begins from the date of original retail purchase from Keydata.  This date will be indicated on the invoice for the product.  This warranty will extend for one calendar year from that date. Service or replacement of any product or component of any product will not extend the warranty period.  If a computer or component part of a computer is serviced or replaced, that item will be covered under for the remainder of the warranty term or 30 days, whichever is longer.

3. Items Covered
The cost of Parts and labor provided at Keydata’s repair facility in South Plainfield, NJ to repair any defects in materials or workmanship found in the computer unit, AC power adapter, and peripherals shipped by Keydata with the computer system.   Keydata  will pay shipping charges via ground transportation to points within the continental United States (48 states) to return the computer to you.  The cost for return shipping to points outside this area would have to be paid by the customer.

4. Items Not Covered
Any software, hardware, peripherals, or accessories which did not originate from Keydata. 
Normal Wear and Tear on the computer.  This includes, but not limited to, scratches, chips, smudges, tears, wearing,  or peeling, on any finished or cosmetic surface including the casing, screen, keyboard, carrying case, and Touchpad. 
Damages Caused by an Improper Operating Environment.  All computers must be operated in accordance with the operating environment specifications listed in the user manual.  This includes, but is not limited to, temperature, humidity, and power source. 
Damages Caused by Improper Handling.  Including, but not limited to, impacts, drops, bumps, liquid spilled on to the computer, or immersion in liquid.  LCD screens are contain glass layers and must be treated as fragile items.  Any breakage of the glass components in an LCD screen, including the backlight tube, will be considered improper handling. 
Damages Caused in Shipment.  Excluding shipment directly from Keydata, any damages incurred in shipping will not be covered.  Whenever shipping your computer, you must ensure that the system is properly packaged for shipment and insured against loss or damage.  If an item  received directly from Keydata is damaged, you must retain all packaging materials and contact Keydata immediately.  
Damages Caused by Acts of God.  This includes, fires, floods, storms, lightning, power surges,  earthquakes, and all other forms of natural disasters
Batteries and other Consumables.  Please refer to the section on consumable parts for details on this item.
Software and Data. Keydata does not provide any warranty on any software products.  The software manufacturer would provide with any and all warranties on software products. For operating system software, Keydata’s sole obligation would be to reload the basic operating system software as it originally shipped from Keydata.   Keydata does not warranty compatibility with any software products.  Keydata cannot be responsible for any data stored on the computer.  You would be responsible to create adequate backups for any data on your system.  Keydata cannot recover, restore, or repair any data on a system.  Keydata cannot be responsible for any private, confidential, or otherwise sensitive data stored on your system.  If your system is sent in for repair, employees of Keydata or other personnel may have access to any data stored on your computer.  If you have any sensitive data, it is your responsibility to remove it before sending your computer for service.
Damages caused by Unauthorized Modification or Repair.  Repair or modification of the computer by unauthorized parties, will not be covered under this warranty.  Such action, if deemed severe by Keydata, may void the product warranty.  This includes breaking of any seals, which are labeled “warranty void if broken” or “warranty void if removed”, or removing or defacing of any serial number or model number labels.
Compatibility.  Although Keydata takes its best efforts to ensure that the computer is compatible with most industry standard hardware and software, the computer is not warranted to be compatible with any specific hardware or software product or any combination of hardware or software products.

5. Batteries and consumable parts
This section covers computer batteries.  Batteries, although rechargeable, have a limited useful lifespan.  Keydata warrants consumable items to be free of defects in materials and workmanship for a period of 90 days from the date of original purchase.  The actual lifespan of these items will depend upon use.  To ensure the longest possible lifespan, please follow any guidelines in the user manual.

6. Warranty is not transferable
This warranty is extended to the original purchaser as listed on the invoice from Keydata and is not transferable to other parties.

7. “DEAD” PIXELs
LCD screens are made up of a matrix of many individual transistors, typically 2.4 million.  Due to limits in LCD manufacturing technology, occasionally some of these transistors will not be properly formed in the manufacturing process and will always display a fixed color or will not illuminate.  This will cause a small fixed dot on the screen.  These dots are referred to as “dead pixels”.  Since this is a limitation of the manufacturing process, a LCD with less than 8 individual dead pixels or 4 dead pixels in a single group is considered good and not defective.

8. Warranty Process
If you feel that your computer requires service, please contact Keydata’s Technical support at [email protected] or 732/868-0588  Technical support will evaluate your problem and determine if the computer requires service or if the problem can be solved over the phone or by some other means.  You will have to make a reasonable effort to assist the technician over the phone. If it is determined that your computer requires service, the support technician will issue you a  Return Merchandise Authorization (RMA) number. Package the hardware in original packaging or equivalent packing if the original packaging is either in poor condition or not available.  It is only necessary to send hardware which relates to your problem (example: if you have a problem with your power supply you do not need to send in any manuals or software)  RMA numbers are valid for 14 Days. In order to be considered for warranty, any parts must be returned to Keydata within the warranty period, or 14 days whichever is longer.  If a part is returned after this period it will be considered out of warranty.

Ship the hardware to:

 Keydata
 ATTN: (your RMA number)
 201 Circle Drive North, Ste 101
 Piscataway, NJ 08854

It is very important that the RMA number appear on the address label or shipping documents on the outside of the box. DO NOT SEND ANYTHING TO Keydata WITHOUT AN RMA NUMBER.  Packages, which cannot be identified, will be refused. You are responsible for any shipping charges, taxes, or duties incurred to return the computer to Keydata. Make sure to insure the package in case of loss or damage during shipping.  You will be responsible for the items until they are received by Keydata. Back up any important data and remove any sensitive data from the computer prior to shipping, we cannot be responsible for any data on any hardware returned for service.  After receiving the hardware we will examine, diagnose, and repair the hardware.  If a component is found to be defective, at Keydata’s sole discretion, it will either be repaired or replaced with a new or serviceably new part.  Any parts replaced during the warranty period will become the property of Keydata.  If a part is replaced, that individual part will be covered by this warranty for the remainder of the warranty period or 30 days, whichever is longer. This process typically takes a few days, however this may vary depending upon service department workload or parts availability. We will return the computer to points within the U.S. via ground transportation. We can ship to points outside the U.S., however you would be responsible for any shipping charges (excludes APO/FPO)

Technical Support
Within the warranty period, Keydata will provide technical support via its website at http://www.keydata-pc.com , via fax at 732/868-6355, or via phone at 732/868-0588. Phone support hours are 9AM-6PM M-F.   Technical support will cover hardware sold directly by Keydata and basic operating system software.  Technical support will not be provided for any items not obtained from Keydata.  Support for these items will be provided either by the retailer or the manufacturer of these items.  Technical support will cover problem resolution in the hardware or operating system; it will not cover product or software training. 

 ANY AND ALL LIABILITY OF Keydata, THEIR AFFILIATES UNDER THIS AGREEMENT IS EXPRESSLY LIMITED TO THE PRICE YOU HAVE PAID FOR THE PRODUCT AND ACCESSORIES. YOUR SOLE REMEDY AGAINST THEM IN ANY DISPUTE UNDER THIS AGREEMENT SHALL BE TO SEEK RECOVERY OF THE AMOUNTS YOU HAVE PAID.  UPON THE PAYMENT OF WHICH THEY SHALL BE RELEASED FROM AND DISCHARGED OF ALL FURTHER OBLIGATIONS AND LIABILITY TO YOU. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF ANTICIPATED PROFITS OR REVENUE, ECONOMIC LOSS, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, YOUR TIME, THE CLAIMS OF THIRD PARTIES, AND INJURY TO PROPERTY, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING BUT NOT LIMITED TO, BREACH OF WARRANTY, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, AND EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU

These warranties were only offered to direct, retail, commercial, end user and corporate accounts. If you have purchased your computer via a separate negotiated contract, as in government purchases, the terms of the contract will apply.

Keydata has also sold 3rd party warranties offered by GE and Phillips Magnavox. These were offered only to direct retail commercial customers. If you have purchased one of these warranties at the time of the sale, Keydata's warranty will apply for the first year. After the first year, the terms and conditions of the warranty are at the sole discretion of the 3rd party. It will be the 3rd party's responsibility to provide you with the terms and conditions of their warranties. For questions and service under these extended contracts you may contact GE at 800/777-0809 or Phillips Magnavox at 888/775-0526.

Return Policy
The following are the standard terms for retail commercial sales. If you have purchased your computer via a separate negotiated contract (as in government purchases), the terms and conditions which apply to you may be different from those listed below. In this case, contact your purchasing agent or Keydata for the terms and conditions of your warranty.

Our return policy for refund is within 30 days from the invoice date. RMA number is required for all returns. Returns for credit must be postmarked within 30 days of invoice date. A 4% restocking fee will be imposed on all returned units. Open software, original, and return shipping charges are non-refundable. Credit deductions will also be taken for any damage, shortage, missing items, and labor costs to repair damaged items. No refund will be provided if the merchandise is kept longer than 30 days from the invoice date. Our company will provide assistance in repairing the returned unit. 30 day refund policy does not apply to resellers. Resellers are defined as people or companies who buy computers and re-sell them to other parties.

 

 

 

 Keydata Technologies | 800-486-4800 | [email protected]

 
©1996-2001 Keydata All Rights Reserved
* Maximum speed, actual speeds will vary. ** One GB is equal to one billion bytes. For specific information on CD/DVD drive speeds or details on the above footnotes and warranty/return policies please read the fine print page