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FDA Problem Reports
The following pages lists problems reported by FDA offices and the resolutions to these issues

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: Information regarding the startup beeps was modified to clarify between the POST beeps and PC card sound effects.

:  A new issue regarding the reading of data from the LS-120 drive has been discovered.  For information, please see the LS120 Ground Tab Adjustment Page or Download the information for offline viewing
04/18/00: Information and a solution has been posted for certain screen problem on the MP989. Please see the report below.


Issue: Screen Problems on MP989
Last Modified: 04/12/00
Model: MP989 
Report: When the screen assembly is moved back and forth, the LCD will flicker, there will be lines on the display, or the colors will be incorrect.  The problem can be made to appear and disappear by moving the LCD assembly.
Solution: We have traced this issue back to a possible connection problem created as the case is flexed. The flexing of the case is transferred to the LCD transfer card, which creates a poor connection between this board and the mainboard.  The solution for this issue is to remove one of the three screws which holds the LCD transfer card in place.  This will allow the case and transfer card to move independent of each other.  For a step by step process with photographs please click for more information


Issue: Power On Beeps
Last Modified: 08/30/00
Model: MP989
Report: During system boot the power on self test and PCMCIA initialization beeps are very loud
Solution: These beeps are produced via the PC speaker circuit and not from the sound card.  Since these signals bypass the sound card, there is not volume control for these sounds. 
There is no way in which to disable, mute, or lower the volume on the beeps produced by the POST test.  The PC card sound effects can be disabled under Control Panel->PC Card->Global Settings by checking the box labeled "disable PC card sound effects" 


Issue: LS120 Drive Problems
Last Modified: 04/18/00
Model: MP989
Report: LS-120 Floppy Drive Errors. Reported problems fall into several categories.
1. Drive not recognized during boot.  This causes the drive to appear in windows as a 5.25" drive and will not operate
2. Unable to boot from LS120 drive.  The drive will otherwise read and write disks, but the system cannot be booted from a floppy disk.
3. Files appear to be missing from diskettes or file names are displayed with garbage characters
4. Drive cannot or has some errors reading and writing diskettes. 
Solution: These issues have been traced back to different problems and therefore have different solutions.  The first thing which must be done is to ensure that the system is properly configured to work with the LS120.  Although the LS120 drive reads floppy disks, it is not a floppy drive.  It is an IDE drive like the hard drive or CD ROM.  In order to allow this drive to work properly you need to make some changes to the CMOS settings.  Under the standard setup options, you must set the Floppy Drive to DISABLED.  Under the advanced setup options, you must change the boot order so that LS/ZIP appears first on the list. 
1. Drive not recognized or does not show properly.  Some cases were caused by not disabling the Floppy drive in CMOS setup.  In these cases, the system shows two floppy drives and will have trouble accessing the drive. The remainder of the cases were traced back to an anomaly that only occurs in systems who's serial number begins with "KC". On these systems, the drive would not be detected during the boot and show up in windows as a 5.25" drive.  The solution to this issue is to swap the drive with one which has an updated cable inside the drive assembly.  To date, Keydata has replaced all such drives which have been reported to us.  If you have a system with a serial number beginning with "KC" and are experiencing this problem, please contact us to arrange to have the drive replaced with an updated drive.
2. Unable to boot from the LS120 - We have found that this problem was caused by an improper CMOS setting.  In order to boot from this drive, the boot order needs to be set so that LS/ZIP appears first on the list.
3. This issue has been traced back to a poor ground connection between the ground pads on the top of the drive and the tabs inside the bay. To correct this situation, please see the LS-120 Ground Tab adjustment page
4. General Read/Write Errors - We have found these types of reports to be associated with individual drive failures.  In these cases, there is simply a malfunction in that specific drive unit.  If you have this problem you should contact Keydata's support to have the drive replaced under the warranty.


Issue: Visioneer Serial Scanner not Recognized
Last Modified: 04/12/00
Model: MP989 with Visioneer Paper Port Serial Scanner
Report: The scanner is recognized during installation, but upon reboot the scanner is no longer recognized.  If the scanner driver is unloaded and re-loaded the scanner will be recognized
Solution: This issue has been traced back to a compatibility issue between the scanner's driver, Windows 95, and Internet Explorer 4 or higher.  To date the only solution is to install the scanner prior to installing Internet Explorer.  When done in this configuration, the scanner will operate properly.