8800 Frequently asked questions

Windows 95
Q: How to do you properly load Windows 95?
Q: I have reloaded Windows 95 and I have errors in Device Manager.
Q: I have entries in device manager under Other devices for PCI Bridge and PCI Universal Serial Controller.
Q: The system will lock up Windows 95 while either suspending or resuming.
Q: No dialing sounds are heard when using a PCMCIA modem.
Q: My Sound Card, Video Card, PCMCIA or USB support does not work after loading Windows 95.
Windows NT 4.0
Q: How to I install Windows NT 4.0
Q: Windows NT has been loaded and the Screen is in 16 colors and does not fill the LCD
Q: Windows NT has been loaded and my PCMCIA card(s) do not operate properly
Q: No Audio In Windows NT
Q: Windows NT 4.0 locks during shutdown when using PCMCIA modems
 
Non-Operating System Related
Q: My batteries will not charge to 100%
Q: Battery Life seems poor
Q: The power switch does not turn the computer off
Q: How Does the FDD operate when connected to the printer port
Q: How do you enable TV out
Q: What are the uses of the Fn Key
Q: External Monitor Settings
 

Q: How to do you properly load Windows 95?
Q: I have reloaded Windows 95 and I have errors in Device Manager.
Q: I have entries in device manager under Other devices for PCI Bridge and PCI Universal Serial Controller.
Q: My Sound Card, Video Card, PCMCIA or USB support does not work after loading Windows 95.

A: All these issues are associated with the loading of Windows 95. This computer has some advanced features which require a specific installation procedure. Note that you must use Windows 95 version OSR2.1 or higher. You may use version OSR2, but you need to download the USB supplement. The features in this computer are not compatible with prior versions of Windows 95. The procedures below are listed assuming that you received the computer preloaded from Keydata and that you have followed the Boot disk configuration program which appeared when you first received your computer. If this is not the case, you must make your own boot disk and load Win95. See the NOTE: sections for obtaining the components which you will not have.

  1. When the system boots, press F2 to enter setup. Higlight Plug and play OS and set to NO. Go to Exit and save and exit
  2. Insert the Win95 startup disk into the floppy drive and insert the Win95 CD Follow allong the Windows 95 Installation procedure. When asked to check the box if you have network adapter or sound video and game controller, DO NOT check either one of them. When asked if you want a startup disk, answer NO (you already have one)
  3. After Win95 has completed loading and you get the welcome to windows box, click start, run. In the Open box type d:\other\usb\usbsupp.exe Run the USB Supplement installation and restart when completed
Note: if you receive a message which says cannot find usbsupp.exe check your CD Disk. It must say "With USB Support" under Windows 95. If the CD is labeled "USB Support" and you still get this error, click start, then run and enter d:\other\updates\usb\usbsupp.exe. If it does not you need to download the file by clicking here.
  1. After Windows Restarts, Click start, programs, ms-dos prompt. Type CD INF and press ENTER. Insert the Boot Diskette and type Copy a:\usb and press ENTER You should receive the message 3 file(s) copied
Note: if you do not have the boot disk created when you received your computer from Keydata, you may download the INF files as part of the Windows 95 driver pack by Clicking Here
  1. Click On start, Settings, Control Panel, Device Manager. There will be 3 entries under PCMCIA sockets, remove these 3 items. Then Click the + next to System Devices and click on PCI BUS and remove it. Click on Close and restart the computer.
  2. When Reboots it will start to find New Hardware. It will pop up with several dialog boxes about new hardware. If you are asked to restart make sure to answer NO
  3. When the computer finds the VGA controller it will prompt you with a message saying it has located a PCI VGA Controller and ask you for an updated driver. Insert the "C&T 6555x driver for Win95" diskette into the drive and click on next. It will locate the video driver, click finish. When it starts copying files it will ask you for the C&T driver disk, in the dialog box type A: and click OK. DO NOT RESTART THE COMPUTER
  4. The system will continue to find new hardware, be sure to answer NO each time you are asked to restart the computer.
  5. Once Windows has fully loaded, click on start, shutdown and restart the computer.
  6. Once back in Windows, Click start, settings, control panel, device manager. Click the + next to other devices. Double click on Unknown Device and click on the driver tab. Put the Yahama driver for Win95 Disk into the Floppy drive. Click on update driver and click on to let Windows search for the driver. It will locate the Yahama driver, click ok. It will start to copy files, when asked to insert the driver disk click on and type A: into the dialog box and press enter.
  7. Click the + next to Sound Video and Game controllers. Click on Gameport Joystick and Click Remove. Click Refresh it will put a Yahama Gameport in place of the Gameport Joystick. Close System Properties
  8. Click Start, Settings, Control Panel, PCMCIA. This will bring up the PCMCIA Wizard. Click Next, then Next, Then Finish. Click ok to shut down the computer.
  9. As the system is rebooting, press F2. Set Plug and Play OS to YES, goto exit and save and exit
  10. Once back in Windows, click on Control Panel, Power, Advanced, and uncheck the box for "Wake up the computer when the phone rings"

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Q: My batteries will not charge to 100%

Q: Battery Life seems poor

 

A: These issues are associated with "battery training".

The batteries used by this computer are "smart" batteries. This means that they have a level indicator built into the battery. This indicator needs to be "trained" periodically so that it can match its levels to the actual battery capacity. This should be done when the battery is new and also periodically as the battery wears. If this is not done the battery indicator on the battery or in the system will be incorrect (it usually will not show full charge). Also note that the indicator on the battery or on the system (depends upon model) is the most accurate. The battery meter function in Windows 95 is only accurate to +/- 10%. The following is the procedure to train a smart battery:

Note: if you have activated battery low suspend to disk, disable it because this will prevent the battery from draining all the way.

  1. Run the system until the battery starts to beep
  2. Click Start, Shutdown, and Restart in MS-DOS Mode (If you are using Win NT, just click on start and shutdiown)
  3. Once at a DOS prompt let the system run until it shuts off (If you are using Win NT, wait until the "It is safe to turn off your computer" message appears and let the battery run out with this screen on)
  4. Insert the AC adapter and let the system charge until the indicator on the small LCD indicates full charge (check the manual for your model for indicator operation)
  5. Repeat this procedure 3 times.

Although the procedure is similar to curing "memory effect" on NI-CAD batteries, THIS IS NOT MEMORY EFFECT. Memory effect only happens on NI-CAD batteries. With memory effect the battery stops producing power too soon. With battery training the battery is capable of producing power for the same amount of time, just the detection circuit says it is low to soon. This rundown should be done just using the computer ONLY. Trying to "deep discharge" the batteries using an external device, although good for the older NICAD batteries, will damage or destroy NI-MH and LI-Ion batteries.

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Q: How to I install Windows NT 4.0

Q: Windows NT has been loaded and the Screen is in 16 colors and does not fill the LCD

Q: Windows NT has been loaded and my PCMCIA card(s) do not operate properly

Q: No Audio In Windows NT

 

A: All these issues deal with configuring and Loading the drivers for Windows NT.

When installing Windows NT, please follow these directions, in THIS ORDER. Also Note that you should REMOVE ANY PCMCIA CARDS from the system while doing this procedure.

1. When the system starts to boot, press F2 to enter Setup. In setup, go under Advanced and Audio Options. Toggle the Audio Setting from AUTO to ENABLED. This will then allow you to change the sound card settings. Change the IRQ to 10. Also note that the sound card uses Port 300, so you cannot use this for other devices (like network cards). While still in setup, go under Boot Options and move the option for CD ROM to the top of the list which will allow the system to boot from the CD. Go to Exit and save and Reboot.

2. As the system is rebooting, Insert the NT CD ROM into the CD Drive. Note that the system can boot from the CD, so the 3 installation diskettes are not necessary. The system will boot from the CD and begin setup. At the end of the text mode setup it asks you to remove any disks and reboot. When the system reboots, go back into setup and move the CD ROM to the bottom of the Boot Options List. Then save and exit. The computer will boot and continue the NT installation.

3. Once NT is installed, you need to load the VGA Driver. Go to Control Panel, Display, Settings, Display Type, and next to adapter, click Change. Then click on Have Disk. Insert the Windows NT 4.0 Driver disk into the FDD and enter A: as the driver location. Once it finds the driver, click Finish then close Display properties. Click OK to Restart the system. When the system reboots, the display settings dialog will appear. Select the resolution and colors for your system (1024x768xTrue Color), test the Mode, and apply the settings.

4. Go to Control Panel, Multimedia, Devices and Click Add. Select Unlisted or Updated driver. Insert the Windows NT Audio Driver Diskette and enter A: as the location of the drivers. It will find the Yahama audo drivers, click OK. An audio configuration dialog will appear, however all the settings will be grayed out. Just click OK. Close Multimedia properties and restart the computer.

5. If you plan on using a PCMCIA newtwork card, Insert it Now and boot the system. Go under Control Panel, Network, Adapter and add the appropierate drivers for your card. Note that you should set the card to use Port 320, IRQ 9, and Memory D4000. Reboot and configure your network settings.

6. Install Microsoft's Windows NT 4.0 Service Pack 3 (SP3) or higher. If you do not install SP3 or higher, the system will lock up during shutdown process when using PCMCIA modems. Note if you have not installed a network card, you will have to install SP3 AFTER you install a network card. This is because if the network components are not installed when SP3 is installed, the network components are not updated. If you install the network components before SP3 you will have older network components with newer system components, which causes problems.

7. If you are using a PCMCIA modem, Install it and load the proper drivers. This will usually be COM3, IRQ5. If for some reason your modem automatically configures on IRQ9, you must change the Network to IRQ 5 to aviod the confliction.

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Q: Windows NT 4.0 locks during shutdown when using PCMCIA modems

A: This is a Microsoft problem which is fixed by installing Windows NT Service Pack 3.

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Q: The power switch does not turn the computer off

A: The power switch function is controlled by the system BIOS. During the POST test, when the computer is first started, or if the system locks for any reason, the BIOS cannot process the pressing of the power switch. If this happens, hold the power switch down for 10 seconds. This will override the normal function and shut the computer off.

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Q: The system will lock up Windows 95 while either suspending or resuming.

A: This is caused by a confliction between the power managment and mouse drivers. To solve this, go to Control Panel, Power, Advanced and UNCHECK "wake up the computer when the phone rings"

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Q: How Does the FDD operate when connected to the printer port.

A: In order to use the FDD off the printer port, you just connect the drive with the included cable and turn the system on. Note that you should follow these guidelines:

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Q: How do you enable TV out

Q: What are the uses of the Fn Key.

A: The following is a list of the Hot Key functions produced by pressing the Fn key in combination with other keys:

Hot Key Function
Fn+F1 Toggle TV Out (NTSC/PAL) Note: video must be set to 640x480x256 resolution
Fn+F3 / Fn+F4 LCD Contrast (Only works on Dualscan LCD)
Fn+F5 / Fn + F6 LCD Brightness
Fn+F7 / Fn+F8 Volume
Fn+F9 Enters Standby Mode (KB activity resumes)
Fn+F10 Enters Suspend to RAM (power switch resumes)
Fn+F11 Enters Suspend to DISK (power switch resumes)
Fn+B Mute sound card
Fn+T Toggles Video Mode (CRT, LCD, or BOTH)

 

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Q: How Do I configure an external monitor

A: If you just want to enable external video you can press Fn+T to toggle the display to CRT or BOTH. This setting will only be in effect until you restart the computer. To retain the setting, you must set the display options in the CMOS setup. Here is how to do this:

  1. Turn the computer on and press F2 to enter Setup

  2. Under Main, set Boot Display Device to BOTH (CRT is not recomended because this will blank your LCD)

  3. Press the right arrow to go to Exit and select Save and Exit

The following is if you are having trouble with the image which appears on the external monitor or if you are using a device which is not a monitor (like a projector):

Whenever the LCD is active, any monitor settings are ignored and the video frequencies are set to the LCD's required frequencies. This was designed to prevent any user or software from setting a display mode or frequency which would cause the image not to appear on the LCD or possible damage the LCD. Some monitors or other devices (ESPECIALLY PROJECTORS) are not compatible with, or do not produce the best results when using, the LCD's required frequencies. In these cases, you should set the monitor type to match the device (or a compatible device) and press Fn+T to toggle to CRT Only (LCD disabled). Once you toggle to CRT only, the output will be set what has been defined in software.

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Q: When using PCMCIA modem cards, no dial sounds are heard

A: This is a bug in Microsoft's support for CardBus Controllers. It is fixed by updating the socket and card service drivers from Win95. You can download this update directly by clicking HERE.

Note that if no dial sounds are heard after installing this update, you may need to adjust the volume controls. For detailed information, read the README.TXT file which is part of the download.

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